Many customers report that getting a response from Kiwi.com is an arduous task. Emails go unanswered, and calls to the Kiwi customer service number are often met with long wait times or no resolution at all.
When customers do manage to get through, the support they receive is frequently unhelpful. Representatives often provide vague answers, avoid addressing the issue directly, or simply fail to offer any real assistance.
One of the most alarming complaints is the difficulty in obtaining refunds. Many travelers have shared stories of canceled flights for which they never received compensation, despite repeated attempts to contact Kiwi.com and demand their money back.
Whenever possible, book directly with airlines. This not only ensures that you are dealing with a legitimate company but also provides you with better customer service and recourse in case of issues.
Use well-known and reputable travel agencies that have established a track record of good customer service.
Utilize price comparison tools to find cheap flights, but verify the final booking through the airline’s official website.
While Kiwi.com may appear to offer an enticing option for budget travelers, the myriad of negative reviews and horror stories from real customers serve as a stark warning. The potential for unreliable bookings, terrible customer service, and hidden costs makes Kiwi.com a risky choice for any traveler.
Always prioritize reliability and transparency when booking your travels to ensure a safe and enjoyable journey.
